Refund policy

If a customer wishes to return it, they will have to bear the below,

• Cost of shipping the product back to Thair Fashions
• Restock fee will be charged to customer (5% or $10 which ever is higher)
  

If the return is due to defect in the product delivered to customer, our team will ensure the quality check for the same and find it is defect, then the cost of the product along with the shipping charges will be refunded to customer.

What are considered as defect in product?

• Damage or tear in the material
• Incorrect size then specified
• If some part of material is missing (example: blouse in saree if mentioned)

What are not considered as defect in the product?

• The small knots or bumps in threads you often see occur when broken threads are pieced together
• The uneven threads connecting the border to the body
• Slubs - residual threads bundled together in tiny knots
• Minute gaps in and around motifs
• Dye 'bleeding' onto the pallu from the body which is common in power loom materials
• Color mismatch - The color rendition of the products may vary according to the ambient lighting conditions and the color calibration of digital LED devices. We try to best capture the most truest colors of the saree. Hence, it is advisable you check with our team if you are doubtful regarding the color of a product.
  

THE RETURN/EXCHANGE PROCESS

You can return the item for a store credit or exchange for same or higher priced product.

If you'd like to return a product, send us an email at contact@thalirfashions.com with your concern within 3 days of receipt of the product.

Once we confirm that you would like to go ahead with the return, ship the products back to us within 7 days of receipt of the order. If you have any concerns regarding the duration or nature of return, feel free to email us.

The following items can't be returned /exchanged /cancelled

Because of the nature of these items, unless they arrive damaged or defective:

• Readymade blouses
  
• Custom , Made to Order or personalized orders that have been stitched/woven for specified sizes, includes blouse orders that have not been processed yet 
• Any product that has already been exchanged before - exchange/returns can occur only once per order.
• Sarees for which blouse has been stitched as per the customer's measurements.
• Discounted Items/Items bought during Sale.
  These include products shopped during a site-wide sale, and/or other discounts. This does not apply to products which have been shopped using an Affiliates' discount coupon or Initial Sign-up discount.

For any queries or concerns, please reach out to us on contact@thalirfashions.com